Shipping Policy

Last Updated: October 2026

Thank you for shopping with Averola. We are committed to providing a simple and reliable shopping experience. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be slightly longer during holidays, promotional periods, product launches, or periods of high order volume.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping method.

Typical delivery time after processing is approximately:

United States: 5–12 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to the shipping carrier, weather conditions, customs procedures, holidays, or other circumstances outside of Averola's control.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow up to 48–72 hours after receiving your shipping confirmation for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make every reasonable effort to update the information before the order is shipped.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Averola is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking information shows no updates for an extended period or you believe your package may have been lost, please contact our customer support team.

We will review the situation and assist you with the next appropriate steps.

If tracking shows that an order has been successfully delivered but you cannot locate it, please first check with household members, neighbors, your building reception, and the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery and provide your order number along with clear photographs of the product and packaging.

Our team will review your request and determine the appropriate solution.

Multiple Packages

In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one package and separate tracking information.

International Orders

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

Unless otherwise stated during checkout, any applicable customs charges or import fees are the responsibility of the customer.